Skip to content

Frequently Asked Questions

Check out the most frequently asked questions here, if you still need help then please contact us at info@purestone.be

Service

You can reach us by email at info@purestone.be or by phone at +32 499 74 67 21. 

Purestone bracelets are made with great care. All bracelets are handmade and produced by our production team to bring you the best possible quality.

Unworn products may be exchanged within fourteen days of delivery, provided they are unworn and in perfect condition. 

If there is any damage to your bracelet within the 2 year period you can also have it replaced. Simply contact us by mail at info@purestone.be or by phone at +324 99 74 67 21 

Use a tape measure to measure the circumference of your wrist and choose the correct size. Note that wrist size does not equal bracelet length. Pull the measuring tape tight for the best measurement result.

XS: 15 cm wrist circumference

S: 16 cm wrist circumference

S/M: 17 cm wrist circumference

M: 18 cm (average wrist circumference)

M/L: 19 cm wrist circumference

L: 20 cm wrist circumference

XL: 21 cm wrist circumference 

If you have purchased the bracelet within a 14 days period, please contact us by mail at info@purestone.be or by phone at +324 99 74 67 21 and we will arrange for your bracelet to be shortened/enlarged 

90% of all our orders are delivered to your door within 2 working days. In the month of december, this may take a few days longer due to postal delays 

We accept payments via Bancontact, Ideal, Paypal and Credit Card (MasterCard, VISA and American Express). 

We accept payments via Bancontact, Ideal, Paypal and Credit Card (MasterCard, VISA and American Express). 

We deliver all of our packages with Bpost. 

Our bracelets are made with gemstones of the highest quality. To ensure that the gemstones do not lose their shine, we recommend that they do not come into contact with soap or water.